takbet Privacy Policy

 Effective Date: 1 January 2026  |  Version 1.4

1. Introduction

This Privacy Policy ("Policy") describes how takbet ("we", "us", "our") collects, uses, stores, discloses, and protects personal information about individuals ("you", "your") who access or use the takbet website and associated betting and casino services (collectively, the "Platform"). This Policy applies to all users of the Platform, including registered account holders and visitors who have not yet completed registration.

takbet is committed to handling your personal data with integrity and transparency. We operate in accordance with internationally recognised data protection principles and implement robust technical and organisational measures to keep your information secure. By using the takbet platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which contain additional provisions that affect how your data and account are managed.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a takbet account, make a deposit or withdrawal, contact our support team, or participate in any promotion, you may provide us with personal information including:

• Identity data: full name, date of birth, gender, and National Identity Card (NID) number or passport number;
• Contact data: email address, mobile phone number, and residential address (including city, district, and postal code);
• Financial data: mobile money account references (bKash, Nagad, Rocket, Upay), bank account details, and transaction history on the Platform;
• Verification documents: copies of identity documents, proof of address, and any additional documentation requested during our Know Your Customer (KYC) process;
• Communications data: records of correspondence with our support team, including live chat transcripts and email exchanges.

2.2 Information Collected Automatically

When you visit or interact with the takbet Platform, we automatically collect certain technical and behavioural information, including:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings;
• Usage data: pages visited, features used, games played, bets placed, session duration, click paths, and referring URLs;
• Location data: approximate geographic location derived from your IP address — we do not collect precise GPS coordinates;
• Cookie and tracking data: information gathered through first-party cookies and similar technologies as described in Section 7 of this Policy.

2.3 Information from Third Parties

We may receive personal data about you from third parties in certain circumstances, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming the status and outcome of transactions;
• Identity verification and fraud prevention services that assist with KYC compliance;
• Game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi) in relation to game session outcomes and technical events;
• Affiliate partners who referred you to takbet, where you have consented to data sharing with those partners.

3. How We Use Your Information

takbet uses your personal data only for specific, legitimate purposes. The primary uses of the data we collect are set out in the table below:

We do not use your personal data to make fully automated decisions that have a legal or similarly significant effect on you without providing a means for human review. Where automated tools are used for fraud detection or responsible gaming assessments, a member of our compliance team reviews any flagged accounts before action is taken.

4. Data Sharing and Disclosure

4.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the Platform. These providers are contractually bound to process your data only on our behalf, for the purposes we specify, and in accordance with this Policy. Categories of service providers include payment processors, identity verification services, cloud hosting providers, analytics platforms, and customer support tools.

4.2 Game Providers

To deliver casino and sports betting products, takbet integrates with licensed third-party game studios. These providers may receive limited technical data (such as session identifiers and bet outcomes) necessary to operate their games within our platform. They do not receive your full identity or financial data unless required for a specific regulatory purpose.

4.3 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of takbet, our players, or the public. In such cases, we will disclose only the minimum information required to satisfy the legal obligation.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of takbet's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via email or prominent notice on the Platform prior to your data becoming subject to a materially different privacy policy.

4.5 No Sale of Personal Data

takbet does not sell, rent, lease, or exchange your personal data with any third party for commercial marketing purposes. Any sharing of data is strictly limited to the operational and legal purposes described in this section.

5. Data Retention

takbet retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account data: retained for the duration of the account relationship plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements;
• Transaction records: retained for a minimum of seven (7) years from the date of each transaction;
• KYC documents: retained for five (5) years from the end of the customer relationship or as otherwise required by applicable regulations;
• Communications data: retained for two (2) years from the date of the last communication unless a longer period is required for dispute resolution;
• Cookie and analytics data: retained for up to thirteen (13) months from collection, after which it is aggregated or deleted.

When personal data is no longer required for any of the purposes set out in this Policy, takbet will securely delete or anonymise it in accordance with our internal data destruction procedures.

6. Data Security

takbet implements a layered approach to data security, combining technical, physical, and organisational controls to protect your personal information against unauthorised access, loss, destruction, or alteration. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption at rest for sensitive data stored on our database servers, including identity documents and financial records;
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data;
• Regular security audits and penetration testing conducted by independent third-party security professionals;
• Two-factor authentication options available to players to further protect their accounts;
• Intrusion detection systems and continuous server monitoring to identify and respond to suspicious activity promptly.

While takbet takes all reasonable precautions to safeguard your data, no method of electronic transmission or storage is completely secure. You play an important role in protecting your own account by choosing a strong password, keeping your login credentials confidential, and notifying us immediately at [email protected] if you suspect any unauthorised access.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device on subsequent visits, remember your preferences, and collect information about how you use the platform. takbet uses first-party cookies only — we do not deploy third-party advertising or cross-site tracking cookies.

7.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without impairing your ability to use the Platform.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalise your experience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate the Platform, which pages are most visited, and where errors occur. This data is used solely to improve Platform performance and usability.
• Responsible gaming cookies: Track session duration and activity patterns to support our responsible gaming tools, including session time reminders and automatic timeout features.

7.3 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse new cookies, accept only certain cookies, or delete existing cookies. Please note that disabling strictly necessary cookies may prevent you from logging into your account or using core Platform features. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

8. Your Data Rights

takbet respects your rights in relation to your personal data. Subject to applicable law, you have the following rights:

• Right of access: You may request a copy of the personal data takbet holds about you, along with information about how it is being used.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to limitations where we have legal obligations to retain records.
• Right to restriction: You may ask us to limit the processing of your data in specific situations, such as while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or a contract with you, and is carried out by automated means, you may request a machine-readable copy of your data.
• Right to withdraw consent: Where we rely on your consent to process personal data (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact the takbet data team at [email protected] with the subject line "Data Rights Request" and a brief description of your request. We will respond within 30 days. We may need to verify your identity before processing your request.

9. Children and Minors

The takbet Platform is strictly for adults aged 21 years and above. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, we will promptly delete that information and close any associated account. If you believe a minor has registered on our Platform, please notify us immediately at [email protected].

10. International Data Transfers

takbet's primary servers are operated by cloud hosting providers with infrastructure located in jurisdictions that maintain recognised data protection standards. Where personal data is transferred outside of Bangladesh to fulfil operational purposes — for example, to a cloud infrastructure provider or an international game studio — we ensure that appropriate safeguards are in place, including contractual data protection clauses aligned with internationally recognised frameworks. We do not transfer data to jurisdictions that lack adequate data protection standards without ensuring equivalent protections are contractually established.

11. Third-Party Links

The takbet Platform does not include links to third-party websites, with the exception of our certified payment partner portals (bKash, Nagad, Rocket, Upay) when you initiate a transaction. Once you leave the takbet Platform, this Privacy Policy no longer applies and you are subject to the privacy policies of those third-party services. We encourage you to review the privacy policies of any payment provider before initiating a transaction through their portal.

12. Changes to This Privacy Policy

takbet reviews and updates this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and regulatory guidance. When material changes are made, we will notify you by posting a prominent notice on the Platform and, where we hold a valid email address for you, by sending a notification to your registered email. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which takbet handles your personal data, please contact our data protection team. We are committed to addressing all enquiries promptly and transparently. You can reach us at: [email protected]. Please include "Privacy Enquiry" in the subject line of your message, along with your registered username and a clear description of your question or concern, so that we can assist you as efficiently as possible.